At Zibo Art Gallery, customer satisfaction is our top priority. Please review our cancellation and refund policy below:
1. Cancellation
- Orders can be canceled within 24 hours of placement by contacting our support team.
- Cancellation requests beyond 24 hours will be reviewed on a case-by-case basis.
2. Refunds
- Refunds are only applicable in cases of:
- Damaged or defective products upon delivery.
- Products that do not match the description on our website.
- To initiate a refund, customers must contact us within 7 days of receiving the product and provide photographic evidence of the issue.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method.
3. Non-refundable Items
- Custom or personalized artwork is non-refundable unless damaged or defective upon arrival.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or defective.